Frequently Asked Questions
Everything you need to know about maintaining your perfect oasis.
How long does shipping take for pool chemicals and equipment?
Standard shipping typically takes 3-5 business days. Heavy equipment or oversized items like pool heaters may require freight shipping and can take 7-10 business days.
What is your return policy on opened pool supplies?
For safety and hygiene reasons, we cannot accept returns on chemicals or water testing kits that have been opened. Unopened equipment and accessories can be returned within 30 days of purchase.
Do you offer professional installation services?
While we are a direct-to-consumer retailer, we provide detailed installation guides for all equipment. We recommend hiring a certified local technician for complex electrical or gas heater installations.
How do I know which pump or filter is right for my pool size?
Each product page includes a sizing chart based on your pool's total gallon capacity. If you are unsure, our customer support team can help you calculate the flow rate required for your specific pool.
Are your products covered by a manufacturer warranty?
Yes, all major equipment such as pumps, cleaners, and heaters are covered by full manufacturer warranties. We include the warranty documentation inside the packaging of every eligible item.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to the carrier's website.